Privacy Policy

Last Updated 2019

We are committed to protecting the information that you share with us online, and explaining how we collect, process, and share that information. This Privacy Policy applies to information collected on our website. It covers how we collect, use, share, and otherwise process Personal Information as of the date that this Privacy Policy is posted. It does not apply to any other information collected by Blu Zen through any other means. By “Personal Information,” we mean information that identifies or can identify you personally.

This Privacy Policy does not apply to any websites maintained or operated by unaffiliated third parties. When you click on those links, you will go to a third party website where you will be subject to that website’s privacy policy, which we encourage you to read. We are not responsible for the privacy practices of those other websites and we expressly disclaim any liability for their actions, including actions relating to the use and disclosure of Personal Information.

We collect your Personal Information on the Site to enhance the services we offer you, maintain and improve the Site, protect the security of you and our Site, comply with legal obligations, and inform you about other services and products that may be available. We collect Personal Information about you when you interact with or utilize services offered on this Site, such as:

  • Creating a profile with us;
  • Making reservations, accommodation requests and payments;
  • Consenting to marketing communications;
  • Connecting or interacting with us through social networks (e.g., Facebook, Google+, Twitter); or
  • Requesting customer support
Personal Information includes:
  • Name;
  • Postal or billing address;
  • E-mail address;
  • Telephone or mobile number;
  • Payment card information;
  • Government identification (e.g., passport identification to verify traveller identities);
  • Location via IP address;
  • Device being used (for our mobile site);
  • Cookies and similar technologies;
  • Member hotel stay information;
  • Your preferences regarding your member hotel stay (e.g. bed size); and
  • Other relevant data
Collection of Information

We collect Personal Information about you that you provide to us or that we obtain while you are using the Site. Even if you do not provide us with any Personal Information, we collect certain non-personal information about how you use our Site. This information cannot identify you and is used for statistical purposes only.

Protection of Information

We maintain reasonable technical, electronic, and organizational security procedures to maintain the security of Personal Information, and safeguard Personal Information against unauthorized or unlawful processing and/or against accidental or unlawful loss, alteration, disclosure or access. While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. It is your responsibility to safeguard any email or password that you have created or used in connection with this site.

Use and Sharing of Information

We use Personal Information to provide you with services from our Site, to build features that will make the services available on the Site easier to use, to contact you about these services, and to send advertisements, marketing material or other offers that we think might be of interest to you.

We do not share your Personal Information with other hotels, affiliated companies, external service providers, third party vendors, agents, or otherwise.

We only process your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives. We may also use what we know about you to offer you other products and services. We may combine your online information with information collected from offline or online sources, or information we already have.

Cross-Border Data Transfers

The Site is hosted by servers in the United States. We transfer Personal Information to various jurisdictions as necessary for the purposes described above, including to jurisdictions that may not provide the same level of data protection as your home country. We provide appropriate protections for cross-border transfers as required by law for international data transfers. To the extent permitted by local law, your use of the Site or provision of any Personal Information constitutes your consent to the cross-border transfer of Personal Information and the other activities identified in this Privacy Policy.

Marketing

You have control on how we use your Personal Information for marketing. If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from Blu Zen, please follow the unsubscribe link in the relevant communication. Even after you opt-out or update your marketing preferences, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.

Use of Cookies

Our Site uses cookies and other similar technologies. Information is also obtained in other ways through technology. Some of this information may be linked to you personally. In accordance with applicable law, Blu Zen uses essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively, “cookies”) on our Site. We process this information to help our Site function correctly, and better understand the needs of our customers.

Use of this Website by Children

Persons under the age of 18 are not eligible to reserve any services on our Site. Blu Zen does not knowingly collect Personal Information from persons under the age of 18, and users under the age of 18 should not submit any Personal Information to this site. If Blu Zen has actual knowledge that Personal Information about a child under 18 years old has been collected, then we will take the appropriate steps to delete this Personal Information.

Changes to the Policy

We may change this policy from time to time. If we make any material change in how we collect, use, disclose, or otherwise process Personal Information, we will prominently post notice of the change on our site for at least thirty (30) days before putting the change into effect. Where required to do so by law, we may seek your prior consent to any material changes we make to this Privacy Policy. Otherwise, your continued use of our site after we make changes to this policy is deemed acceptance of those changes. If any proposed change is unacceptable to you, you may request that we remove your Personal Information (and/or that of other individuals for whom you made your travel reservations) from our records.

Contact Us

If you have any questions or comments regarding this Privacy Policy or our privacy practices in general, please contact us as detailed below:

Blu Zen
Front Street, Caye Caulker Village
Belize
Tel: +501-615-2799
Email: info@bluzenbelize.com